On October the 3rd, year 2010, I wrote an article about the internet services providers in general and about TE Data in particular. The reason I wrote that article was due to the very bad experience I had with TE Data then. To revert to the article here is a link to it, Internet Services providers & Reputation Management
I thought that after the Egyptian Revolution, the Internet services providers will learn the lesson and get the message; But unfortunately, I can say for definite that they did n’t. It got even worse.
I guess that A company like TE Data and other internet services providers really got away with their crime when they cut the internet service all over Egypt during the revolution. It was indeed a crime against all Egyptians. The revolution claims that it took place in order to apply justice, freedom of speech, equality and democracy. Is n’t about time to include internet services providers on the revolution’s list? Don’t we as Egyptians, deserve to be treated with respect?
TE Data and the other internet services providers claimed that they had to cut the internet as a matter of national security issue and their decision of cutting the internet was due to the pressure and instructions which they have received from the old regime.
I really find that excuse of theirs, silly, ridiculous and an excuse even worse than the action they took against us as consumers. Did n’t the Egyptian Army refused to stand against the Egyptian people and took their side and respected them? I guess that the internet services providers followed the old regime instructions, to hold the stick from the middle and after they realized that the regime was really going down, they decided to get to the other half of the stick which was the revolution’s part. But still they are applying and following the old policy of treating us with disrespect and underestimating the power of consumers when they know their rights.
On the 17th of July 2011, I had a contact through the phone with TE Data to get an ADSL Internet service. And the only reason I had to deal with them again, is because they claimed that they have unlimited internet service connection. I thought that they have improved their services after the revolution, but it turned out that I was totally wrong.
Without going into boring details, after I realized that the service they claimed that can be provided, does n’t really match with my needs, I decided to cancel the service by phone, like it all started by phone.
Then I was chocked to hear, that I only have one choice, which is to pay a one month membership to be able to cancel my membership that I did not use at all. My membership which never was signed through any contract between TE Data and my self. Everything was done through the phone with no documentation, I did n’t even need to pay any fees in that regard, But when I asked to cancel it, then they came up with all those nonsense procedures and they have forced me either to continue the membership, or if I insist on cancelling, I must pay one month on any case, to be able to cancel and get the cancellation number still after 15 days!
SO, now you pay to become a member and you also pay to cancel!
That’s what I called twisting the arm of clients, force them to pay even if it was an issue of cancelling the membership which I did not use at all. to pay, whether we will become members or cancel our membership before even we start using the service.
This is again how TE Data gets their clients, by twisting their arm. If you are desperate and you need the internet because that is how you make your living, so hearing that to cancel your membership will take 15 days from the cancellation date, forces you to use their service even if what they provide does n’t cover your need. In this case you know that it is a waste of money but you are forced to accept their offer because you can not wait for 15 days to get the cancellation number.
While if you are not desperate and you do not accept to have your arm twisted, you will refuse and move to another provider, even if it will take 15 days to get the cancellation number and the waste of one month fees that you have paid for a service which you did not use at all and you actually paid to cancel the membership.
I am on the process of raising a case through the court against TE Data and I’m calling for at least 50 signatures from consumers who complain from the same lousy services and bureaucracy policy of TE Data.
Fill the form and provide all details as it is shown here, if you want to participate and we will contact you to advise on how you provide your signature for our case through our Lawyer. Taking notes that, I will pay for all the expenses and fees including the Lawyer fees.
We deserve to be respected and not to accept to twist our arms any more. And like I confirmed, I will handle all the expenses, I just need your signatures 50 signatures are enough to raise the case. Now the issue is not the waste of money nor it’s about an internet connection, it is a matter of principles and I will go through it to the End and I do not care about how much I’m gonna pay for that case, as long as I know my rights, I’m determined to get them no matter how long it will take.
Egyptian Companies mentioned in this article:
Telecom Egypt – Ticker: ETEL.CA; TEEG.LN – www.telecomegypt.com.eg
TE Data – A fully owned subsidiary of Telecom Egypt- www.tedata.net
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I’ve been with TE Data now and also Link. Because Egypt Telecom will not fix my lines and keeps wanting bribes, I left DSL all together and am only 3G. The speed is not always as great, but I don’t have to degrade myself by dealing with Egypt Telecom.
No matter who you choose as an ISP, you are still tied to Telecom Egypt. My DSL is great until they come to fix some other person’s line, and then I have to beg someone to come. THIS HAPPENS EVERY 3 MONTHS.
As long as I have to deal with Telecom Egypt, I don’t see how switching to ANY different ISP will help me. My problems always stem from TE playing with the lines. I feel sick even speaking to them. Dealing with them makes me feel like an animal. I have not had my DSL for days.
The manager at the central office did nothing last time. Just promised someone would come, then when we asked why no one showed up 4 days later he said it was TEData’s problem not theirs — when TEData specifically said it was a problem at central that needed fixed. We’re going through the same scenario once again probably just a month later.
I don’t know who to complain to when the manager doesn’t care.
Dear AbdAllah,
Thank you for sharing your complaints with us. The only thing you need to do in a similar situation with TEdata, is like what I mentioned over and over in other comments related to that article. You need to go there and show them that you don’t take their irresponsibility and unqualified work as an answer! Unless, all users who have similar complaints, respond to our campaign against Tedata and provide their signatures to raise a case against Tedata.
That’s what we are up to here, we have set a campaign against Tedata, that’s the only way that will make them respond; Meantime, we are publishing all complaints, like yours which will never be removed to show what kind of reputation a company like TEData is getting as a result of their lousy services.
I have just had a land line and TE Data Internet Services installed, I thought a land line and hard wired internet service would end all my connection worries, but NO! I have never come across a service like TE Data, the service is virtually non exsistent, it is terribly slow, half the time you cannot even get onto Internet Explorer. Coming from the UK I am used to good service at thee click of a button, not snail service at the click of 6 attempts. I have been on my laptop now 48 minutes and still cannot get onto the internet. The minut my 6 months contract is up I will be straight back to my Etisilate Dongle, I need both the speed and the reliability
Hello Justen,
I totally agree with you that Tedata is the worst internet services provider in Egypt. I my self had this bad experience with them two times. Not only they provide a lousy service, but also they force you to become a member without any written signed contract and you pay for it; also you pay one month in advance to be able to cancel a membership that has never been requested from your part in the first place. They take advantage of people who just call to ask about their services and get you as a member by simply asking please provide us with the land phone line to check the land line status if internet can be provided or not, then there you go, you are a member by twisting your arm. And of course they always tell you that if you want to cancel the membership, you have to wait till 15 days from the cancellation date to get the land line freed and be able to get a membership with another company!
Let me give you an advice, according to my experience, those people do not react quickly unless you tell them that you will go public with your issue with them and start showing them that they are messing up with the wrong person (if you know what I mean), simply because you know your rights as a user. If you face any problem with them, take it seriously and don’t talk to them on the phone, go to their branch and ask to meet the manager in charge and not an employee and don’t show any tolerance with their irresponsibility and bad services. The important here, is to let them know that you don’t take no for an answer.
Regards,
Eman
im planning on doing that.
and i wanna help with your campaign.
how can i assist you.
Dear Ahmed,
We are doing two things here, first we are publishing all complaints we receive from customers who complain from Te Data Internet services providers to show to whom it may concern, what kind of a bad reputation they are getting from their own customers. Second, to raise a case against them we need at least 45 signatures and power of attorneys to present to the court.
That is how you can help my friend. And that is why I told you what we are doing here is a long term campaign and it is very effective and it won’t stop till they admit, that it is their customers who pay their salaries and if they do have jobs, it is because of people like you and me.
Don’t be astonished if they read your complain which we published here, call you back and solve your problem right away. They do read what we publish about them on our site, and as a matter of fact, they did respond to some people who complained against them after we published their complaints on our site.
Regards,
Eman
I can’t imagine how bad i would like to run a company Like TEDATA to the ground and make them pay for all the suffering they have put me through.
i really wanna be part of this.
i didnt like getting my arm twisted so i accepted to wait 15 days without internet and managed with a usb modem in the mean time (though it can’t replace DSL) untill the 15 dys pass.
Guess what they are not 15 days.
i’ve ordered my cancellation on 15th of august 2011 and now it’s 29th of september, and yes you have guessed right, STILL NO CANCELLATION NUMBER.
and the really irritating custumor support that answers when i call tells me “i have submitted on your behalf a request to accelerate the process, and you can call AFTER A WEEK to check on it”. Can you beleive their guts…. and here is the complete crazy part, every time i call after that the guy tells me ” it shows that you have submmited a request to accelerate the process and a week has not passed yet” this is beyound beleif, they have submitted on my behalf around 10-15 request now… so i got frustrated with the guy one time and fet that these requests doesnt have any effect on the process except irritating me, so i told him NOT to make such a request, and imagine the answer. ” sorry, i have to submit one it’s company policy, if you call asking for the cancellation number, i must submit this request on your behalf, EVEN IF YOU DON’T WANT TO”
Dear Ahmed,
Your experience is as bad as mine with TEDATA. I do not want to make it a long comment here, but let me give you the solution. A phone call is not going to solve the problem. You need to go there and ask to meet the manager, not an employee. And don’t leave there unless you get your cancellation number. That’s how I insisted to handle that issue with them and it happened to me two times with TEDATA. They twist our arms alright, but they can not break them. You know your rights and they have duties. Go there to their office and ask for your cancellation number and don’t leave till you get it. They have jobs, because we pay their salaries, never forget that. They need to be reminded every now and then.
What you are going to do is a short term solution to solve your problem; but what we are doing here is a long term bad reputation management that TEDATA managed to gain through their twisting customer’s arms policy and the underestimate of customers rights. And our campaign is moving forward.
أرجو التواصل لمعرفة وسيلة ارسال التوقيع
عزيزي محمود
أشكرك على إهتمامك وغدا إنشاءالله سوف أعلمك كيفية الحصول على توقيعك بعد الرجوع إلى سيادة السفيرسابقا و المحامي الدولي حاليا السيد ابراهيم يسري محامي الشعب الذي يتولى القضية وكما اكدت أنني متحملة مصاريف القضية من الألف للياء وكل مااحتاجه التوقيعات فقط لاغير
البريد الإليكتروني الخاص بي
eman@devenia.com